Privacy Policy

1. Information We May Collect

• Name, email address, phone number, company name, or contact details you provide.
• Questions, requests, business details, or messages submitted through the chatbot or forms.
• Technical information such as browser type, device data, approximate usage data, and general analytics.
• Conversation inputs used to improve support, lead qualification, and requested service delivery.

2. How We Use Information

• To respond to inquiries and provide chatbot answers or support.
• To follow up on project requests, demo requests, or service interest.
• To improve website performance, chatbot behavior, and customer experience.
• To deliver automation, onboarding, or business communication related to requested services.

3. AI and Chatbot Interactions

When you interact with the chatbot, your messages may be processed by AI systems and supporting infrastructure to generate responses, retrieve relevant business knowledge, and support automation workflows. Chat interactions may also be reviewed internally for quality, support, training, troubleshooting, or lead handling purposes.

4. Sharing of Information

Tomaa does not sell personal information. Information may be shared only as needed with service providers, hosting providers, API providers, analytics tools, communication tools, or software platforms that help us operate the website, chatbot, or related business services.

5. Data Retention

We may retain submitted information for as long as reasonably necessary to respond to inquiries, support business operations, maintain records, improve services, comply with legal obligations, or resolve disputes.

6. Security

We take reasonable steps to protect information, but no internet-based system can be guaranteed to be completely secure. You should avoid submitting highly sensitive information through a general chatbot or public web form unless you have been specifically instructed to do so through a secure process.

7. Cookies and Analytics

This website may use cookies, local storage, analytics tools, or similar technologies to improve user experience, remember interface settings, track usage patterns, and support performance monitoring.

8. Your Choices

You may choose not to submit personal information through the website or chatbot. If you want us to review, correct, or delete information you previously submitted, contact us directly and we will review the request in good faith, subject to operational or legal obligations.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes become effective when the revised version is posted on this page.

10. Contact

For privacy-related questions, contact Tomaa at sumoncse07@gmail.com.